Video Redaction Terms and Conditions

AQUARIUS CREATIVE LIMITED

CCTV REDACTION TERMS AND CONDITIONS

1. Definitions

1.1 In these Terms and Conditions:

"Company" means Aquarius Creative Limited.

"Client" means the individual, organisation, business, public authority, or other entity engaging the Company to provide CCTV, video, photographic, or audio redaction services.

"Materials" means any CCTV footage, body-worn camera footage, photographs, audio recordings, documents, or other media supplied by the Client.

"Deliverables" means the redacted media files supplied by the Company following completion of the agreed work.

2. Scope of Service

2.1 The Company provides technical media redaction services, including but not limited to:

• Facial blurring and masking;

• Vehicle registration redaction;

• Object and identity masking;

• Audio muting or redaction;

• CCTV and body-worn camera redaction;

• Subject Access Request (SAR) preparation and redaction;

• Related video and image editing required for privacy compliance.

2.2 The Company provides technical redaction services only and does not provide legal advice, compliance advice, or decisions regarding disclosure obligations.

3. Quotations and Instructions

3.1 All quotations are based upon the information supplied by the Client at the time of quotation.

3.2 The Client shall provide clear written instructions regarding all required redactions.

3.3 If the extent of the redaction work differs materially from that described when the quotation was prepared, the Company reserves the right to revise the quotation before proceeding.

3.4 Additional work requested after commencement of the project may be charged separately.

3.5 Acceptance of a quotation, provision of Materials, payment of a deposit, or instruction to proceed shall constitute acceptance of these Terms and Conditions.

3.6 The Company reserves the right to revise quotations where redaction requirements, disclosure decisions, or client instructions change after work has commenced.

4. Client Responsibilities

4.1 The Client (acting as Data Controller where applicable) remains solely responsible for:

• Determining which information should be disclosed, withheld, redacted, anonymised, or retained;

• Compliance with the UK GDPR, Data Protection Act 2018, Freedom of Information legislation, Subject Access Requests, court orders, insurance requests, or any other legal disclosure requirements;

• Ensuring they have lawful authority to provide the Materials to the Company;

• Reviewing the completed Deliverables before disclosure or publication.

4.2 The Client warrants that it has all necessary rights, permissions, and authority to provide the Materials for processing.

5. Delivery and Review

5.1 Unless otherwise agreed in writing, all Deliverables shall be deemed draft copies for Client review.

5.2 The Client shall review the Deliverables and notify the Company of any omissions or amendments required within 14 days of delivery.

5.3 If no issues are raised within 14 days of delivery, the Deliverables shall be deemed accepted.

5.4 The Client remains responsible for confirming that all required redactions have been completed prior to disclosure or publication.

6. Payment Terms

6.1 Payment terms shall be as stated on the quotation or invoice.

6.2 The Company reserves the right to require a deposit before work commences.

6.3 All invoices shall be payable within 30 days unless otherwise agreed in writing.

6.4 The Company reserves the right to withhold Deliverables until all invoices have been paid in full.

6.5 Interest may be charged on overdue invoices in accordance with applicable legislation.

7. Security and Confidentiality

7.1 The Company shall take reasonable technical and organisational measures to protect Client Materials.

7.2 All Client Materials shall be treated as confidential and shall not be disclosed to third parties except where necessary for service delivery or where required by law.

7.3 Data processing arrangements are governed by the Company's Data Processing Agreement (DPA), which forms part of these Terms and Conditions.

8. Retention and Deletion

8.1 Project files and associated Materials shall be retained only for as long as reasonably necessary to complete the work, facilitate revisions, confirm delivery, and settle payment obligations.

8.2 Unless otherwise agreed in writing, project files will normally be deleted within 30 days of project completion and settlement of all invoices.

9. Liability

9.1 The Company shall perform services with reasonable skill and care.

9.2 The Company shall not be responsible for errors, omissions, or disclosure decisions arising from incomplete, inaccurate, ambiguous, or changing instructions supplied by the Client.

9.3 The Company shall not be liable for any disclosure, publication, release, or use of the Deliverables by the Client or any third party following delivery.

9.4 To the fullest extent permitted by law, the Company's total liability arising from the services shall not exceed the fees paid by the Client for the relevant project.

9.5 The Company reserves the right to decline any instruction that it reasonably believes may breach applicable law, court orders, regulatory requirements, or professional obligations.

10. Governing Law

10.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

10.2 The parties submit to the non-exclusive jurisdiction of the courts of England and Wales.